Popular questions:
To become a corporate customer, you need to form a corporate group of at least 5 people. Corporate customers can be:
Legal entities;
Private entrepreneurs (PE).
Use this link to submit application and finds details: https://o.kg/ru/korporativnym-klientam/howfaq/
1. Holders of personal accounts of STANDART and SILVER categories can restore their SIM cards at the company’s sales and service offices upon successful authorization. See p. 2 below for GOLD, VIP and PLATINUM numbers.
SIM cards are restored free of charge. Holders are required to produce their ID documents.
Find addresses of sales and service offices here: https://o.kg/ru/chastnym-klientam/support/Adresa-i-kontakty/magaziny-o-store/
2. Holders of shared account numbers and personal accounts of GOLD, VIP and PLATINUM categories can only restore their SIM cards at the corporate customer service office, upon application submission by their organization.
Find addresses of corporate customer service offices here: https://o.kg/ru/korporativnym-klientam/contact/
You should request your organization that issued the corporate number to you to submit application for number re-registering.
Such application can be sent to corporate@nurtelecom.kg as a scanned copy or its original hardcopy can be submitted to a corporate service office.
Find addresses of corporate customer service offices here: https://o.kg/ru/korporativnym-klientam/contact/
* After the number is re-registered, the Holder should visit an O!Store sales and service office with passport and SIM card for registering. Calls, SMS and data will not be available if the SIM card is not duly registered.
Corporate account plan can be changed at a written request submitted by the organization’s manager.
Contact your organization for plan change.
Dial *155# to see your current plan.
Contact your organization’s corporate group manager to change your number. You can select number here: https://o.kg/ru/chastnym-klientam/uslugi/uslugi/upravlenie-nomerom/moy-novyy-nomer/
1. Should you enter somebody’s individual number instead of your corporate account number by mistake, visit an O!Store sales and service office with documents certifying the payment (receipt).
• Your application will be reviewed within 2 days. In case of positive decision, the mistaken payment amount will be transferred to the holder’s correct number you have entered in the application.
• The company does not guarantee full refund as the amount paid could be spent in full or partially by the other customer. One-time adjustment will be made within the balance of the holder to whom you sent money by mistake.
2. Should you enter a wrong corporate account number when topping up your balance, you should contact your organization that issued the number and provide documents certifying the payment (receipt).
• Your organization should send application for transferring the respective amount to the correct number to corporate@nurtelecom.kg
1. If you are using a corporate number with individual account, contact the support service of the payment system through which you made payment to withdraw the payment. Money can neither be withdrawn from corporate number account, nor transferred from account balance to the O!Dengi wallet.
2. If you are using a corporate number of a shared account, you should contact your organization to which the number was issued and provide documents certifying the payment (receipt). Since money cannot be withdrawn from a corporate account, the balance can be transferred to another, non-corporate number. The organization should send application for transferring the payment amount to another number to the corporate customer service office’s e-mail: corporate@nurtelecom.kg
You can check your current plan and active services in the My O! app or by dialing *202# call.
Find out more about the My O! app’s features here: https://dengi.kg/ru