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FAQ

What is the connection speed in the O!’s 3G/4G network?
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It depends on your device.

  • The download speed reaches 42.2 Mbps in 3G network.

  • Your device should support HSDPA; HSPA; UMTS; W – CDMA.

  • The download speed reaches 150 Mbps in 4G network.

  • Your device should support frequencies 2600 MHz (Band 7 or range 7) and MHz (Band 20).

You can ask your device manufacturer about capacities of your phone or modem.

Activating 3G on the phone
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  • To activate 3G, enter network settings and choose WCDMA, UMTS or automatic mode.

  • You should have correct mobile internet settings.

How to top up account balance?
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  • Where is top-up available free of charge? The O! mobile operator subscribers may top up mobile accounts free of charge at the company’s sales and service offices, from payment cards or at nearest Bishkekpochtasy offices.

  • Uploading an O! pre-paid card. The O! network offers its subscribers using a pre-paid card to top up their balances or those of their friends and loved ones. Pre-paid cards are presented in the following three denominations: 25 KGS, 50 KGS, 100 KGS. Carefully scratch off the secret code protective cover. Dial the following on your mobile phone: *101#. Once you have successfully uploaded the pre-paid card, you will be notified on your phone balance top-up and the top-up amount. As the pre-paid is uploaded, your balance will be topped up with the amount equal to the card denomination.

  • Uploading a pre-paid card for another O! user. You can use your phone to upload a pre-paid card for any other O! network user. To do so, you should dial as follows: *101*16-digit pre-paid card secret code*subscriber number as 070ХХХХХХХ#.

What to do if payment was mistaken?
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  • Should you enter a wrong number for balance top-up, visit a service office with the document certifying the payment (receipt).

  • You request will be reviewed within 2 days. If your request is approved the mistaken payment amount will be forwarded to the correct subscriber number specified in your request form.

  • The company does not guarantee full amount refund as the other subscriber might spend that in full or partially. The amount will be adjusted once within the limits of the user balance you topped up by mistake.

Restoring a SIM card with a saved O! number
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  • To restore a SIM card you should visit one of the company’s sales and service offices.

  • SIM card will be restored free of charge. You should produce your ID.

How to enable call forwarding?
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The Call Forwarding service allows forwarding all incoming calls to any other phone including mobile, landline, trunk or international ones.

You will never miss a call even if you forget your phone at home or your phone battery is completely discharged! You can setup the call forwarding in the phone menu or using special commands.

Types of call forwarding:

  • All incoming calls

  • User phone is turned off

  • User phone is outside the network coverage area

  • User does not answer for (5, 10, 15, 20, 25, 30 seconds)

  • User line is busy

  • The format in which the number should be entered for call forwarding:

  •  For networks in the Kyrgyz Republic: 10-digit format (0700123456) or international format (+996700123456)

  • For networks outside the Kyrgyz Republic: international format only (+19161234567…)

You can always check if the service is enabled and, if it is, the number to which all incoming calls are forwarded. You can also disable call forwarding.

On individual campaigns
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The O! Mobile Operator values its customers and regularly runs promos as part of its loyalty programs. Here is what users may be given as incentives for their network activities:

  • extra data GBs,

  • bonus minutes and SMS,

  • soms added to their account balance which can only be spent on telecom services.

Note: the gift som amounts and those awarded for topping up account are only intended for paying telecom service fees and cannot be used through the O!Dengi wallet or O!Bank.

Notices of gifts awarded may either be sent as push notifications in the My O! official app or as SMS from the company’s official alpha names such as О! and Moi O!. You can also read info on your personal offer when topping up your account via an O! cash-in terminal.

This means you can always be sure that the message has truly been sent by O! and contains valid bonus information. You can contact the 24/7 support service for details on promos available to you:

 

Find more promos, discount info and offers on the Promos page.