Stay in touch when abroad with roaming by O!

The service is available to all individual O! users.

Data traffic is billed in 50 KB increments; calls are billed per minute.

To access the internet abroad, make sure your smartphone’s APN (Access Point Name) is set to: internet.

After activating or deactivating the service, be sure to restart your smartphone so the updated settings take effect.

The cost of 1 MB is only 2 KGS.

For greater savings, Internet-roaming packages are also available.

Before traveling abroad, it is recommended to disable call forwarding and automatic app updates over mobile data to avoid unexpected charges.

Activate the Roaming service and stay connected abroad: use internet, make or receive calls, and send SMS in foreign networks.

Before travelling abroad, please check if the O! roaming is available in the destination county in the Where You Intend to Use It section.

Service control commands:

Activation: *996#

Status check: *996*1#

Deactivation: *996*0#

Roaming internet settings by smartphone models:

Xiaomi, Poco

1.    Settings – SIM cards and Mobile networks – Select SIM – Access points (APN) – when creating/editing access point, write “internet” in APN

2.    Settings – SIM cards and Mobile networks – Advanced settings – Internet in roaming – International roaming: select “Always”

Samsung

1.    Settings – Connections – Mobile networks – Access points – write “internet”

2.    Settings – Connections – Mobile networks – activate Data in roaming.

iPhone Apple

1.    Settings – Cell communication – Cell network for data transfer – write “internet” in 2 fields: “Cell data” and “LTE settings”

2.    Settings – Cell communication – Data parameters – activate “Data roaming”.

Huawei

1.    Settings – Wireless networks – Mobile network – Access points – write “internet”

2.    Settings – Wireless networks – Mobile network – activate “Internet roaming”

Be sure to disable automatic app upgrade to save data traffic:

Guide for iOS: Settings –> Main –> Contents update –> Off / Wi-Fi

Guide for Android: Play Market –> Menu –> Settings –> Automatic app upgrade –> Via Wi-Fi only / Never

Note: Reboot your phone after setup. Once restarted, you can use Internet roaming.

1. Via the My O! app. Open “My telecom services”, then “Services”, choose “Roaming”.

2. By USSD command: *996#

Yes. Reboot your device after you have received the SMS notification on activation.

Dial *996*1#

Make sure

1. Settings are correct for internet in roaming. Open Settings –> Cell communication –> Cell network for data transfer –> if the APN field is empty, write “internet” (leave other fields blank, reboot the phone).

2. Enable “Data roaming” button in the phone settings.

3. Make sure your current balance is more than 1 som.

You can also receive free online advice via WhatsApp: 996 705 700 700 if you face problems with calls, SMS or internet.

Yes, package traffic is added, the period depends on the last package purchase date

No, only the following free services are available: Top up my Balance, SMS Notifications in Roaming, Help Service in Roaming, and Free Registration in Roaming Partner Networks.

Internet access is provided when the balance is positive and exceeds 1 som.

iOS

1. Open “Settings”.

2. Enter “Cell communication”.

3. Select the needed SIM card (if more than one).

4. Click “Select network”.

5. The switch is in “Automatic” position by default → disable.

6. Wait until iPhone finds available networks.

7. Select the needed provider in the list manually.

Android

1. Open “Settings”.

2. Enter “Mobile network”.

3. Select the needed SIM card (if more than one).

4. Click “Operator”.

5. The switch is in “Autoselect” position by default → disable.

6. The phone will search for available operators – wait for the list.

7. Select the needed operator manually.

You can request your family or friends free of charge to top up your account via the service “Top up account in roaming”.