Individual activation without registration:

You can activate the plan without new registration in the My O! app or by dialing *155*82# if you already registered for the plan Mugalim 200 PRO or Mugalim and then switched to another plan;

Activation with registration:

Individual activation with registration:

To activate the social plan Mugalim, the teacher should register with the My O! app (available on Play Market and AppStore). If you already have the app on your smartphone upgrade it. Enter the Plans menu and find the Education item. Choose the tab “For teacher” and fill in the special form with the following details:

• education institution information;

• region;

• district;

• town/city/village;

• name or number of the education institution;

• last name;

• first name;

• middle name (if available in passport);

• tax ID – 14-digit personal number (if available in passport);

• passport number;

• photos of the passport front and back;

• photo of the employment certification letter.

As the application is reviewed with verification in the teachers list, the plan will be activated automatically within a day on the number used for registering the teacher in the My O! app.

If you can go outdoors, you can activate the plan at an O!Store sales and service office. You will need to provide details and documents listed above.

Activation at school’s request:

Further activations of the Mugalim plan will be made by the O! Mobile Operator on a centralized basis, at requests of school administrations and teachers of general education institutions.

To apply for activation of the social plan Mugalim, the list of teachers indicating the school number, full names, passport details, and, if possible, their current phone numbers should be sent to mugalim@nurtelecom.kg. The plan will be activated remotely for the current O! subscribers as per the list of their mobile numbers. Those who are not O! subscribers yet will be given new SIM cards with the MUGALIM plan.

• The first 30 GB of mobile data are provided at the maximum speed for 30 days following the plan’s package renewal (plan fee withdrawal). The data speed may be reduced after the package expiry.

• Once the maximum-speed data package is expired, the Turbo Button with 1 GB, 2 GB, 5 GB or 10 GB option can be activated to use maximum-speed mobile data until the next fee withdrawal. Turbo Button can be activated in the user’s Personal Account, My O! app, via web interface or using the following commands:

Turbo Button 1 GB: *735*1# (30 KGS);

Turbo Button 2 GB: *735*2# (50 KGS);

Turbo Button 5 GB: *735*5# (100 KGS);

Turbo Button 10 GB: *735*10# (150 KGS).

Manage your plan and services, activate plan’s combo options, check your minute and GB balances, and receive detailed history record in the My O! app. Download the app right now!

• Note! Telecom services are unavailable if the SIM card is not registered. If you fail to register your number within 30 days following the SIM card activation, as per the plan terms, guaranteed number reservation will be available to you for 20 KGS per day, including all taxes, and you can register the number during such reservation period. If the account balance is below 20 KGS, the provider may provide the service to the extent equivalent to the balance. In case of zero balance, your number will be disabled and SIM card deactivated;

• The MUGALIM plan is available to all public school teachers;

• Only one SIM card with the MUGALIM plan can be assigned to one tax ID.

• All incoming calls are toll-free except those made from Kyrgyz landline numbers to the ones with prefix 705 which are charged at 5.99 KGS per talk minute;

• Outgoing calls to landline numbers in the Kyrgyz Republic are charged at 5.99 KGS per minute except those made to landline numbers +996-312-92-6х-хх and +996-312-92-7х-хх of the Kyrgyz Temir Jolu National Corporation which are charged at 7.49 KGS per minute.

• The amount of telecom services provided is limited by the balance required to pay for the minimum billing unit;

• The Voice Mail service is activated automatically upon the MUGALIM plan activation;

• The MUGALIM plan users may choose or replace their numbers as per the My New Number service terms;

• If the service No Caller ID or No Caller ID+ is active and your balance is below 285 KGS by the subscription fee withdrawal, access to such service will be restricted but the service fee will be withdrawn as per the active service terms. Such services can be deactivated at any time as per the service rules;

• Outgoing international calls and SMS are available on terms of international communication service provision. The Whole World! service is activated automatically upon activation of the MUGALIM plan. This service enables low-cost international calls;

• The smartphone can be used an internet access point for other devices (in modem mode) free of charge;

• To ensure correct provision of internet services within this plan, the system reserves up to 300 MB of maximum-speed internet traffic. To check current balance of the maximum-speed internet traffic, first disable the packet data transmission, then switch your device to the flight mode and then exit the flight mode; after that, dial the check command *728*9# without enabling the packet data transmission.

• If the internet package has not been spent within 30 days, the remaining data MBs will not be forwarded to the next period;

• In case of switching from the MUGALIM plan to any other plan offered by the company, the unspent internet traffic will expire;

• You can activate the Time to Change promo to exchange unspent offnet call minutes FREE OF CHARGE: dial *796*4# to exchange 20 toll-free offnet minutes for 4 GB of high-speed internet; dial *793*4# to exchange 15 toll-free offnet minutes for 3 GB of high-speed internet; dial *796*1# to exchange 5 toll-free offnet minutes for 1 GB of high-speed internet. You can exchange parts of your offnet minutes package as many times as the minutes balance allows.

• The plan allows using/spending the data traffic provided under the primary plan or other services currently used by the subscriber:

- for upgrade of apps provided with the discounted data traffic and incognito browser use;

- for using browsers compressing the traffic or using proxy servers, VPN channels or anonymizers;

- where apps provided with the discounted data traffic are used to open pages containing links, pictures or videos requiring connection to outside resources (outside websites);

• To ensure continuous internet access, additional 1 GB package will be provided for 25 KGS upon the plan’s main data package expiry:

• The additional 1 GB data package is active until the first attempt to withdraw the plan fee. The unspent additional traffic will expire when the active period ends;

• The additional 1 GB data package is provided immediately upon the plan’s main data package expiry. Once the additional 1 GB data package has expired, other additional data packages will be provided continuously subject to sufficient balance;

• Should the balance be below 25 KGS by the additional data package expiry, another additional 1 GB data package will not be provided;

• To restrict provision of additional 1 GB data packages, visit any Sales and Service Office or dial *707 to contact the help desk service;

• The ban on additional 1 GB data packages can be lifted by dialing *745*1# or in the My O! app;

• Up to 5 additional data packages (1 GB for 25 KGS) can be activated within one day.

• To ensure convenient access to internet for all its customers, the company applies the Fair Usage Policy (FUP) that suggests fair distribution of the network’s resources during peak busy hours. If a subscriber uses an abnormal data traffic volume and causes inconveniences to other subscribers during the billing period (starting from the day of the latest fee withdrawal), the system will lower the internet access priority for such subscriber until the next fee withdrawal (i.e. until the end of the billing period). Starting from the day of the next fee withdrawal, the internet access priority will resume automatically. The main advantage of such an approach is that the network’s resources are distributed fairly among all subscribers and the maximum possible speed is ensured at the moment.

• The following services cannot be activated when the MUGALIM plan is used: 5+5, Your Zero Daily!, Your Unlimited, Your Zero! (7 Days), Your Zero – the Gift!, Your Zero 3, 6 ,12!, Night Unlimited+;

• The Turbo Button subscription fee and service fees include all taxes; other service fees include VAT but not the sales tax;

• The billing interval for outgoing calls inside the O! network and outgoing calls to other operators in the Kyrgyz Republic is 10 seconds.

*Numbers of other mobile operators in the Kyrgyz Republic include those of Alpha Telecom CJSC (MEGA), Sky Mobile LLC (Beeline), and KT Mobile LLC (SALAM). This price is valid for the first 100 minutes within the 30 calendar days following the monthly subscription fee withdrawal or plan’s package renewal. From the 101st minute on, calls to other GSM providers in the Kyrgyz Republic will cost 2.8 KGS per minute. If the user has not spent the 100 minutes for calls to other mobile numbers in the Kyrgyz Republic, the unspent minutes will be zeroed upon the 30 days expiry.