Every registered O! subscriber may renew a damaged, blocked or lost SIM card. You need to visit an O! sales and service office to renew a SIM card.

For individuals:

1. If number registration is linked to the subscriber’s passport, we can renew such number upon submission of one of the following documents:

• passport of a citizen of the Kyrgyz Republic – ID card (introduced in 2004)

• passport of a citizen of the Kyrgyz Republic – ID card (introduced in 2017 as biometrical passport)

• international passport of a citizen of the Kyrgyz Republic

• military card (for army conscripts with their passports seized)

• officer’s ID (active servicemen with their passports seized)

• pensioner ID

• driver license.

2. If registration is not linked to the passport, SIM card can only be renewed upon passport submission.

For legal entities:

• Legal entity’s letter indicating the number of SIM cards, with corporate seal and CEO signature;

• Letter of Attorney issued to the legal entity representative;

• Passport or copy of passport of the legal entity representative.